Partner and Channel Training

Knowledge Management Software for Partner and Channel Training

For many organizations, partner sales make up a large part of their annual sales revenue – either through one or a combination of channel partners, distributors, an agent network or other type of partners. In addition, many times partner networks may also deliver service and support directly to your end customers. So ensuring that your partners receive all the training and information and possess all of the product knowledge they need to be successful can be critical to meeting your organization’s sales and customer service targets.

But providing channel training can be very challenging for several reasons including

• Geographically spread out network – Channel networks are often made up of people and organizations that are separated by large distances and sometimes speaking different languages. This makes it very hard to provide single, centralized on-site training. 
• Diversity of products and services – many companies offer a wide variety of products and services, so it can be very hard to ensure the correct people / partners have the right knowledge so that they can successful sell / service your products.
• Making your knowledge management a priority – Finally, content has to be compelling and easy to access so your partners want to access the information when they need or want it. If it is hard to find or use – your partners may just sell another product and you lose the opportunity.

Extended enterprise software technology can help your organization address all of these issues and directly improve the effectiveness and therefore revenues of your partner network. By providing a central site that all partners can access with tailored learning content and learning tools accessible anywhere and on most any device – including mobile devices such as iPads, mobile phones - as well as web browser. In addition, because content is tailored, each partner will only see the products and services that are relevant to them – so content is targeted to provide the knowledge needed to enable each partner to be successful. Finally because extended enterprise software technology can use multi-media, including audio, video, Flash and other compelling mediums your targeted learning content can be compelling and easy to use – ensuring you get the opportunity to sell to the largest number of customers.

SumTotal Systems provides your organization a complete knowledge management software solution for partner and channel training and education to manage knowledge assets and execute partner and channel training. With SumTotal Extended Enterprise, organizations are able to support multiple external training and education audiences. Organizations can create an open site Web portal as a public entrance into all the channel partner information and learning tools needed. No login is required for users to access a partial or complete online course catalog, making it easy for organizations to deliver online content to external audiences. Additionally, administrators can generate widget pages and HTML pages on-the-fly and easily add them into the system navigation. This provides a customized portal for specific segments of users, putting relevant information at their fingertips. And while each user experience can be unique, organizations can still manage knowledge assets, reporting and analytics across the entire system.